1 reviews | Active since Jul 2018
Unproffessional
I have a personal loan with FNB and made repayment arrangements with them for R500 to be deducted every month. They did deduct the R500 on the 15th of this month, and now today they deducted another R752.96 from my account without my consent. This is not the first time this happened. The refunded me the first time saying that they made a mistake. When I called them now for a refund they said they can't refund me. Can they deduct money without my consent? This is very unproffesional.
Good Day Mrs Sheronne Small
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the personal loan department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mrs Sheronne Small
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the personal loan department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***