Unprofessionalism

I am writing this report on behalf of my wife, we have a legal policy with FNB legal and recently we had an unfortunate incident with a delaership where we bought a vehicle. Deon was appointed to assist us with our problem and from the start he has been nothing but unhelpful and unprofessional. The first time we logged his incident he was very unprofessional on the phone even coughing from time to time without even aplogising and instead telling us why we bought a car with the type of mileage and age.<br> <br> He keeps making promises about handling this matter but we never get any feedback, we have to call him. or our calls are constantly dropped when phoning the call centre. We have since given the vehicle back to the dealership as there a too many problems with the vehicle and we need the contract to be cancelled which Deon is suppose to see too but up too now we have not heard anything from him.<br> <br> I dont see why we are paying a premium for a service that is not being delivered. Why does FNB take on such ventures but are not able to ensure that their clients are happy. I am tired of dealing with Deon`s unprofessionalism.