unprofessional & useless service

i have been calling fnb on ********** i was waiting to speak to a consultant for 1 hour and then when they answered they couldnot help me so they transfered the call to another department and then i had to hold for another hour for them to answer the call when they answered aprently they cant help me its not their department so they transfered the call again then i had to hold for 40mints they still didnot help me with a simple question i did a eft is it in the account or not if it is then why i havent received the sms stating that there was a eft into my account then i had to cut the call and call again the same number and i asked to speaker to a manger so then the manager was able to help me fnb has wasted my time and my phone bill i was on the dam phone for all most 3 hours fnb is very unprofessional and their call center agent are very usless why should we bank with fnb so we can spend more money on cell phone bills i would like fnb to give me an answer .