1 reviews | Active since Aug 2010
Unprofessional, unreliable, and *********** credit department workers, who plays with people's futures and then just dont care.
Good day
Id number - ***
On Thursday, 26 February 2026, we went to FNB Wellington to apply for a study loan for my daughter. The loan was approved by the bank, we got the debi check mandate. Waiting for the 2nd one to come. Early Saturday morning the consultant let us know that it has been declined, due to the income being R6000 something. This was declined by your credit department that does the physical check of the documents. How can someone with an income of around R16k be mistaken for R6k.
The people are unprofessional who is doing the checks, we had no other choice than to reapply on Saturday morning and we are still now waiting and I am scared that they make another mistake, They jeopardised my daughter's studies that is in final year now, and we were awaiting the money so that she can be registered. Registration closed on Friday 28 February and they gave her extension till today. Can you please check that your people look properly on the documents. They are playing with peoples' futures
On top of it, on Thursday, the offer was R110k, when we reapp**** on Saturday, due to your error, the offer came down to R81k.
Please take note this is not the branch fault, but your credit department that is doing the document checks. The lady in the branch was absolutely fantastic.
Can you please revert back to me urgently. As we were supposed to pay the money over to the university today, but because of an error, and a person that does not read properly, we are now stressed and it could ultimately mean that my daughter might not be able to register.
We reapp**** on Saturday as per the advice from the consultant, can you please look into this urgently.
Thank you for your prompt response, I really appreciate it. It would really be appreciated if this can be handled as urgent, as a child's future is dependent on this. We reapp****, sadly for a lower amount, as they dropped the limit due to the reapplication. So it will really be greatly appreciated if they can look at it today as we have no more extension time to pay the money in.
Once again, thank you so much.
Thank you for your prompt response, I really appreciate it. It would really be appreciated if this can be handled as urgent, as a child's future is dependent on this. We reapp****, sadly for a lower amount, as they dropped the limit due to the reapplication. So it will really be greatly appreciated if they can look at it today as we have no more extension time to pay the money in.
Once again, thank you so much.