Unprofessional treatment from FNB ***** department

On the 4th of July and on the 5th of July, I reported ***** cases on my fnb accounts., business account and personal account respectively. I was told that they are going to investigate it and it will take 7-30 days and investigation team will update me on the case. I never received any update. I then contacted my private banker to assist with escalation, he did a good job and he has been updating me but unfortunately his update had no information. On the 13 August, my business account was refunded but still no information on my personal account, which is the account where more money was ****** R28000 within seconds. 30 days is long overdue, still no refund and no communication. My profile is high and I pay lot of charges on monthly basis for me to receive such treatment. Not to mention how I struggled to get my cards and my accounts activated after my profile was blocked due to this ***** cases. Here are my case numbers, *** and ***. No OTP was sent to authorise those transactions, talk about security breach. I want FNB to explain why and to refund back my money. Thanks to Elton Zikhayi for trying his best to assist me.