Unprofessional telephone operators Unathi

I reported ********** transactions on my credit card via website and on the phone. AS I live out of a farm in the Swartkops area and there are always problems with courier delivery I wanted to speak to someone on the phone as advise that I would rather have the card sent to a nearby FNB branch for collection. When I spoke to Unathi on the phone about this she said that because I do not have a FNB Cheque account I had to go in to the branch to order my new card. I said I had been ordering new cards on the phone for years and never had to have a cheque card before so did not see why I had to travel 15 kms to a nearby FNB to order my new card. I asked UNATHI for her surname as I found this explanation ridiculous - she refused to give me her surname, said her first name was enough if I wanted to make a complaint. I asked to be put through to her supervisor, she said not a problem and left me with silence for what was probably 4 r 5 minutes. As FNB does not offer 'shared call fees' I eventually put the phone down. Unathi was rude and unprofessional. FNB service is laughable in spite of advertising how great it is. I am a concerned customer who has just discovered ***** on my credit card and on top of that I have to deal with rude telephone operators. Most definitely time to cancel FNB altogether. I will not be forced to take a Cheque card if I dont want one. You can check my credit card account with my ID number which I have provided in the appropriate place on this website.