unprofessional staff and bad servivce

on the 24th of January i went to FNB in Thabong to open a late Estate account of my late mother after i submitted everything i kept on going to the bank to check when they will transfer money to my account they told me they took the documents to late estate verification which took the whole 2 weeks to be verified and they told me the money will reflect into my account within the next 48hrs that was on the 2nd of feb on Monday i waited for money to reflects in my account i could see the money on my app but i was unable to transact. On the 7th of Feb i went to the bank and asked for the manager they told the manager is in Vaal Mall .Feb 9th i went to vaal mall and ask for the manager the manager told me they have sent the email and made an immediate payment he even showed me the screen he said to me by Thursday 15th feb the money will be in my account but i waited in vain. I went to Thabong again where they told me my documents are in order the person who releases the money must release it. I have been taken for a fool by this bank that employs unprofessional staff my wife and i have been taken out by sherrifs where we live. The call centre takes me from pillar to post i am tired of this bank if only they can release the funds i will close their account finish and klaar!!