Unprofessional Staff

<p>We went to the bank last week to arrange a scheduled payment to another account and was advised by the consultant that the schedulled payment will go off our account on the 9th December then the re-occuring will also apply. To our suprise, the schedulled payment for this month has'nt gone through to-date. Upon calling ********** , consultant advised us that the excecise was not actioned and that we need to go back to the bank again.</p> <p>It is so unproffessional that we will be running to FNB all the times and i find it so *********** that our requests as clients are being undermined.</p> <p>Can someone look into this and adress the consultant that has assisted us at your main JHB CBD Branch. The Stokvel account no; ********** 5573</p>