Unprofessional staff

On Friday 20 December 2019 I made call to FNB complain department and was assisted by Mandiswa, a black female. She was not professional at all when dealing with us and she didn’t even give us a chance.

She kept on saying she will cut the call on us and that was a threat to us to handle or report our complain. She cutted the call on me and also cut the call on my wife that was also seeking for her assistant. The manner how she handle the call was unprofessional and failed to calm down the situation. Failed to understand the customers rights. She also failed to be useful on behalf of the bank. We were also informed that we can not speak to the manager because there is no manager meaning staff works without supervision and that’s why she acted in that manner. The staff knows nothing about handling complaints.