Unprofessional service

The newly opened FNB branch in Tembisa mall has a very unprofessional service. I wanted to open a stokvel account with my members on the 3rd of February 2021, we were turned back because we didn’t have an appointment, as we are all working during the week, we were told that we can only get a booking for the 20th of February 2021. They even told us that they can only help one stokvel account in a single Saturday. The appointment was made fir the 20th, but then when we arrive at the bank that morning at 08h30, where as the bank opens at 09h00, we were surprised that we had to stand in the queue. The was a group that made an appointment a week after us, but in that day they were in the queue at 08h20, on the appointment list, we were the first ones. That group was attended to first before us. What is the meaning of an appointment if you will be treated like that. This need to be fixed