Unprofessional service delivery

Now suddenly the old Agreement of End June is voidede by FNB And playing the boelie here Now it is is August month they can only freeze my account or place it on hold so i can pay the overdraft i asked client don't except the new agreement from FNB i was overdrawn because of FNB Employee not properly canceling there service The fault lies there not doing what the client asked is absolute poor And Slow service But because of these changes happening by keeping the client in the dark the new agreement is end August and only end of August this client will start paying what i owh them