1 reviews | Active since Feb 2017
Unprofessional Service / Credit card
<p>I'm so dissapointed with the level of unprofessionalism from this bank after banking with them for so long. I have ordered my credit card to be delivered the branch for some reasons I dont know FNB gave my card to MrD Express courier to deliver it to me and I was fine with that. Just as I thought that my card will be delevered at work the *********** MrD courier sent me an sms to say the card will be delivered on Wednesday which they didnt deliver and they did not even bother to notify me. This morning i called them(MrD Courier) and they hang up a phone on me and I still havent received the card after waiting and being patient for almost two weeks . The sad thing is that no body even bothers to contact you to update you. Very disappointed in FNB!!!!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Hi Daffnie
Thank you for looking into the matter I have received a call from one of your consultants this morning hopefully this matter will be resolved today.
Regards
Moses
Hi Daffnie
Thank you for looking into the matter I have received a call from one of your consultants this morning hopefully this matter will be resolved today.
Regards
Moses
I would like to once thank you FNB for lisning to me when I needed you my credit card has just been delivered.
thank you once again for listening.
I would like to once thank you FNB for lisning to me when I needed you my credit card has just been delivered.
thank you once again for listening.