Unprofessional Service

I have been phoning the business help desk and speaking to your consultants for 3 weeks now regarding getting a small business loan to survive the COVID 19 out break.

Every consultant has stated that they will phone me back to help with the application - it has been 3 weeks and every time I phone (which is around 3-4 times a week) I keep being redirected to someone else and no one seems to know what they are doing !!!

I phoned once again on Monday 08/06/2020 ( never mind the fact that I called 3 time the week before and then again the week before that )and was told that I would be contacted back that very day - it’s now Friday 12/06/2020 and I have not receive one call back and then I have to phone again and get redirected all over again from one consultant to another.

This is truly disgusting and unprofessional in every way to treat people who have personal and business accounts with your bank this way !!!!!

At this point in time - I would rather close all my accounts with your bank and move to another more professional and helpful bank that knows what they doing