Unprofessional service by individual at FNB Brackenfell

18 December 2019 around 1 to 2 pm I visited the Brackenfell branch for assistance to have my Discovery card pin reset. I got a friendly welcome from the lady at the entrance and the one young lady who I think sat at desk number 7. I got my ticket and waited for about 30 minutes for assistance which is still acceptable. Wesley the assisted me and my overall positive experience just went out of the window. He wasn't very friendly, he talked to me in a condensending, patronizing manner when he struggled with my finger print readings and he then ask why I don't bank with FNB. I told him I do have an FNB credit card as well. He then said no where do I bank, so I told him Capitec. He s******ed and said Capitec...****itec. His service was very unprofessional and I felt heavily insulted. He might think it's harmless, but to me it was a form of verbal abuse of a client. His manner towards me when I left was like I am not a valued client. He should not be serving customers with that attitude. Moving all my business to Capitec if this is the service I will be getting.