Unprofessional service
<p>I app**** for a home loan. It was declined but I was not informed of this nor the reason for this. I app**** again. It was declined again but I was not informed of this nor the reason for this. Second time. I then lodged an official complaint. Ref. number 955009</p> <p>There was a quick response and application was reinstated. and then declined again.</p> <p>At no stage was an apology offered for the lack of communication and lack of professionalism. When FNB did communicate in email, it lacked professionalism. An email to a potential client should never be addressed as "Hi, " </p> <p> </p>
I neglected to write that the bond was approved in principle.
I neglected to write that the bond was approved in principle.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 958527.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 958527.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Within three hours FNB dealt with the problem and sorted it out in the most professional way. That included a sincere apology. Proves that FNB is committed to "How can we help you. "
Grateful customer
Within three hours FNB dealt with the problem and sorted it out in the most professional way. That included a sincere apology. Proves that FNB is committed to "How can we help you. "
Grateful customer
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 000 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
087 **********
**********
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 000 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
087 **********
**********