1 reviews | Active since Jul 2014
unprofessional service
On friday I Went to the Dube branch to try collect my gold cheque account card that I had ordered on a Monday only to find out it had not been delivered, I then asked to have a temporary card made for me but then the lady started shouting I did not have money in my account and she could not help me and as I was leaving I bumped into the branch manager and explained what was happening but she also told me I could not get help. I then went to the Dobsonville branch and without any hustle received the help I was looking for. Why must we be treated like this?? If people don't want to do the jobs they're hired for then why don't they resign and the bank employs people who really want to work and assist us because we are the reason they have jobs
Dear Mr Molise,
Please accept our sincerest apology for the delay with your request. We have experienced some technical difficulties during the migration of the new site.
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 920012.
Thank you for allowing us the opportunity to ***ist you with your request.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Dear Mr Molise,
Please accept our sincerest apology for the delay with your request. We have experienced some technical difficulties during the migration of the new site.
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 920012.
Thank you for allowing us the opportunity to ***ist you with your request.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)