1 reviews | Active since Jul 2019
Unprofessional service
This case was lodged in 2022. I had to request for feedback several times (in most cases being ghosted) but I’d keep on following up. I’d receive feedback such as “the person who was dealing with your case is no longer with the bank” which was not my problem they should have allocated my case to someone else immediately.
After another follow this is what FNB is saying.
“ FNB attempted to recover your payments/funds but regrets to advise that these funds were fully utilized in the implicated account held at ABSA.
We urge you to pursue this matter ********ly in an attempt to recover the misappropriated funds. ABSA will assist you in this process and will provide the South African Police Service (SAPS) and/or relevant law enforcement with information pertaining to the implicated ABSA account, upon being served with a Section 205 Subpoena in terms of the ******** Procedure Act 51 of 1977.
Kindly also provide us with a SAPS CAS No and an affidavit in order for the necessary action to be taken against the implicated account.
To the extent that you remain dissatisfied with our response, we recommend that you refer the matter to the FNB Care Department for an independent assessment.
The contact details of office of the FNB Care Department:
FNB Care
Telephone number: ***
E-mail Address: ***
Kind regards”
I am really disgusted by this bank
I went to the SAPS and they said I should ask FNB on what will be required.
They have already opened and case and an affidavit was submitted.
According to this “We acknowledge the receipt of your complaint.
Please note that FNB followed all processes in place to investigate your case, however, the case outcome remains the same.
We suggest that you further pursue this matter ********ly. FNB will assist you in this process and will provide the South African Police Service (SAPS) and/or relevant law enforcement with information about the implicated FNB account, upon being served with a Section 205 Subpoena in terms of the ******** Procedure Act 51 of 1977.
We apologize for the inconvenience caused.
Kind Regards,”
What does FNB need from the SAPS?
Regards
I went to the SAPS and they said I should ask FNB on what will be required.
They have already opened and case and an affidavit was submitted.
According to this “We acknowledge the receipt of your complaint.
Please note that FNB followed all processes in place to investigate your case, however, the case outcome remains the same.
We suggest that you further pursue this matter ********ly. FNB will assist you in this process and will provide the South African Police Service (SAPS) and/or relevant law enforcement with information about the implicated FNB account, upon being served with a Section 205 Subpoena in terms of the ******** Procedure Act 51 of 1977.
We apologize for the inconvenience caused.
Kind Regards,”
What does FNB need from the SAPS?
Regards