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fatima A
1 reviews | Active since Mar 2018
27 May 2019, 12:24
unprofessional service
FNB promised me a Private banker for being a premium card holder but guess what this was never done. No private banker , they upgraded my account for no benefit to me. To top it of, I agreed to a credit card where my monthly instalments would be R450 per month, all of the sudden I receive an SMS to say this month it is R749 that is due!!! how the hell, if this is something I did not agree on
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FNB (First National Bank)'s replyOfficial
27 May 2019, 13:53Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply27 May 2019, 13:53
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***