SL
Shane L
1 reviews | Active since Jul 2011
07 Feb 2019, 05:10
Unprofessional service
Card Collections department, ref: ********** ********** 2360BJ. This card is in the name of S F Liebenberg and they have debited an account in the name of T Liebenberg ( ********** 6436) with an amount of R813.41. One would think that bankers would know that these 2 people are separate legal entities and you can't use one persons money to pay another persons debt. On 4 February they agreed that they would rectify the mistake and reverse the transaction, however yesterday someone by the name of Moosa says she needs to refer this to admin. Please fix your mistake with immediate effect. Your service is very poor and very unprofessional. Why is it taking so long to reverse this incorrect debit?
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Replies (2)
FNB (First National Bank)'s replyOfficial
07 Feb 2019, 11:02Good Day Shane Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: *** Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply07 Feb 2019, 11:02
Official
Good Day Shane Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: *** Regards, Hello Peter Team Tel number: ***
SL
Shane L's updateReviewer Update
12 Feb 2019, 11:30They phoned me on Thursday 7 February and promised to get back to me urgently, however as of today 12 February I have not heard from them again.
SL
Shane L's update12 Feb 2019, 11:30
Reviewer Update
They phoned me on Thursday 7 February and promised to get back to me urgently, however as of today 12 February I have not heard from them again.