Unprofessional service

On saturday I wasted transport money and and time by visiting the FNB branch in Parow Centre. I was welcomed by a completely rude lady by enquiries, cannot recall her name. I had a problem with internet/only banking as it was my first time attempting to use it. I merely wanted to make transfers.

I asked the lady at enquiries if I may do transfers. With arrogance and stinking attitude, she told me that the queues are long , rather I come back after 11am as the queues will probably be shorter by that, spoke as if I will be compensated for doing up and down. And she had the nerve to tell me that they are short staffed as FNB is not hiring people anymore and wants everyone to use online banking. Its either you use online banking or you will not be assisted in the branch. She didnt even bother to address my need before telling me that FNB is not hiring enough people anymore, as if thats my problem or any of my concern. Perhaps she should be without a job since shes not willing to provide guidance and proper explanation to clients. FNB in parow has no client service, its as if they doing people a favour.

In other other words I must waste my money going up and down in order to be assisted. Pathetic sevice.