UNPROFESSIONAL SERVICE

<p>I am very disappointed with the maner in which the bank's farud dept handled my case. They so quick to freeze/put a hold onto one's acount without even contacting you. My guess is they are more than happpy to freeze to long standing account just as soonas they receive a complaint and do not bother to get facts from both parties. Even after the hold, the manner in which the matter is being treated is appaling. For tw days i have no acesss to my account, even after calling and visiting the branch for personal identification. I believe a more effective approach should be implemented rather than inconveniencing their customers without any expalantion. The ********** 774 number hardly gets answered or goes to voicemail. Noone to give you a proper feedback on what is ging on. Just left stranded and locked out of your account. Really upset.</p>