Unprofessional really bad service

<p>On Thursday I bought electricity with online banking and I<br /> never received my token, I called your Online team but they<br /> couldn’t assist me, they told me the problem is not with<br /> FNB but with the municipality, but when I phoned the<br /> municipality they also said it’s not from their side,they<br /> told me I should wait for 24 to 48 hours to receive my token<br /> the problem is the money I bought this electricity with was<br /> my last money, I told the consultant since you have the<br /> problem why can’t you refund me my money the consultant<br /> just apologised and said he is really sorry but<br /> it’s really an inconvenience , I have no more money to buy<br /> electricity and over the weekend all my food in the fridge got spoiled, 24 to 48 hours has passed and I still havent received my token what the hell am I supposed to do now,</p>