Unprofessional Poor service

I personally think that FNB offers fantastic products, however the only reason why I have not switched to FNB is due to the poor service at the FNB Branch Swellendam, a person always waits endlessly. Today I unfortunately had to go in to deposit a cheque for an estate that I am dealing with , I waited for a very long time as there are 4 cashiers but always just one open finally I got to the front gave them the cheque only to be informed that the person whom has to authorise it is not in. How do you do business so no one can pay in a cheque because the person who authorises it is not there its uteri unprofessional and pathetic sercvice and once again i was remanded why to to switch!