1 reviews | Active since Dec 2016
Unprofessional, No Communication, No Responses
<p>I bought a PlayStation 4 Console through FNB Smart Devices 5 Months back, and during the month of December the console couldn’t read any games and i got in contact with FNB Smart devices where i was advised that FNB will make arrangements with a currier that will pick up the PlayStation 4 Console for repairs truly the currier came and collected on the 17/01/2016 as I’m still under 12 month warranty as stated in my contract. Since then i have taken an initiative to contact the smart Devices Department as no one was calling me or updating me with any progress of the repairs.</p> <p> </p> <p>From the dated stated above different FNB agents have told me the console is with Ster Kinikor and some say the Console is with PartServe some have even went further and told me they will contact me but they haven’t to this day. I called both PartServe and Ster Kinikor and both the two companies do not have my console.</p> <p> </p> <p>PartServe requires "a job card number" to trace my console which FNB has failed to provide me with numerous times.</p> <p> </p> <p>Earlier today i spoke to an agent by the Name of Benin and he told me the same thing that everyone has been telling that they sent an email to their logistic department and they will call me back but yet nothing has materialised. </p> <p> </p> <p>This is truly wrong as I’m still under warranty and still paying my premiums monthly. I have asked to speak to the supervisor and they would put me on hold for more than 30 min.</p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Goveneder
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Goveneder
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Inbox
x
Thumeka Mososi ********** />11:37 AM (4 hours ago)
to me
Good day Calvin,
As our telephonic conversation, the console was taken to an incorrect service center which is ster kinekor.
We will have our VIP driver collect the consol today from ster kinekor and send it to the correct service center which is part serve.
The VIP driver will return the refurbished console from part serve today and will be delivered to you latest by Monday 06/02/2017.
Once again Calvin please accept my sincere apology.
King Regards,
--
thumeka mososi
support structure
telephone: ********** | international: + 27 11 **********
www.digitalplanet.co.za
Calvin Mosia ********** />11:45 AM (4 hours ago)
to Thumeka
Hello Thumeka
Can I please have the waybill number which will be used to deliver the console to me, I want to trace the parcel myself, and as stated above on your email I believe I will get the waybill number Today.
Your urgent response will be highly appreciated.
C. Mosia
Thumeka Mososi
4:11 PM (9 minutes ago)
to me
Good day Calvin,
Thank you for your email.
Pardon me in regards to my late response.
Please note that I am unable to provide you with the waybill number now, as we need to get the console first on our side then dispatch it to the courier.
For any other assistnace please do not hesitate to email me.
Have a lovely day further.
Kind regards,
Calvin Mosia ********** />4:16 PM (4 minutes ago)
to Thumeka
Hi Thumeka
So what you are telling me is that you still don't have the console with you even though you promised me on our phone conversation that your 'VIP" will be getting the console from Ster Kinekor to part serve than to you for delivery ???
Please let me know as soon as you have it.
Click here to Reply or Forward
"How more unprofessional can you be"
Inbox
x
Thumeka Mososi ********** />11:37 AM (4 hours ago)
to me
Good day Calvin,
As our telephonic conversation, the console was taken to an incorrect service center which is ster kinekor.
We will have our VIP driver collect the consol today from ster kinekor and send it to the correct service center which is part serve.
The VIP driver will return the refurbished console from part serve today and will be delivered to you latest by Monday 06/02/2017.
Once again Calvin please accept my sincere apology.
King Regards,
--
thumeka mososi
support structure
telephone: ********** | international: + 27 11 **********
www.digitalplanet.co.za
Calvin Mosia ********** />11:45 AM (4 hours ago)
to Thumeka
Hello Thumeka
Can I please have the waybill number which will be used to deliver the console to me, I want to trace the parcel myself, and as stated above on your email I believe I will get the waybill number Today.
Your urgent response will be highly appreciated.
C. Mosia
Thumeka Mososi
4:11 PM (9 minutes ago)
to me
Good day Calvin,
Thank you for your email.
Pardon me in regards to my late response.
Please note that I am unable to provide you with the waybill number now, as we need to get the console first on our side then dispatch it to the courier.
For any other assistnace please do not hesitate to email me.
Have a lovely day further.
Kind regards,
Calvin Mosia ********** />4:16 PM (4 minutes ago)
to Thumeka
Hi Thumeka
So what you are telling me is that you still don't have the console with you even though you promised me on our phone conversation that your 'VIP" will be getting the console from Ster Kinekor to part serve than to you for delivery ???
Please let me know as soon as you have it.
Click here to Reply or Forward
"How more unprofessional can you be"