Unprofessional, Money waster, Charging you for their own mistakes and inconviniencing

I got a call from the FNB CCD card delivery guys on Thursday asking for an address and a person they can deliver to. Which I gave. I asked the caller to confirm when they would be delivering so I can make sure someone is there. He told me they would call to tell discuss it. Before I knew it, I got an sms the same evening confirming delivery for the following day. No indication of when in the day, which means I had to stay in the house the whole day I suppose. I made arrangements to do so, and used up my day to which I should have been working. NO ONE PITCHED.! Today (Tuesday, 5 days later), they called but for some reason decided they would have a conversation on the other side while I kept on saying hello...in an attempt to respond to their call.... so I hung up (VERY UNPROFESSIONAL).

They then called in the afternoon to confirm that they are coming the next day (Wednesday). My question to Palisa, who had made the call this time around (and somewhat professional) was what happened to Friday? because I wasted my time and money sitting at home waiting. To which she said the Delivery guys commented on the system that "I missed the appointment..". Which was strange because I live in an estate and you use a code which I generate on demand and needs to be sent to you before you can come in. So where I supposedly missed the appointment and where they had been waiting for me was beyond me when no one called, not even at the security gate. This is another reason I wanted someone to call me so I can tell them they will have to be booked in - that is giving them benefit of the doubt that they did in fact come..

I no longer have patience for this nor do I have any more 8 hours to waste waiting for a no show. So I asked them to drop it off at the nearest FNB. She told me FNB would CHARGE me... get this,...FOR PICKING UP the card myself from the branch. First, its their service providers that messed up, second, I am coming to the branch to collect the card, having made the trip and spent both time and money... and THEY WILL CHARGE ME FOR IT..

This whole experience has altered the way I view FNB and in a bad way. So this is to warn others, you will be charged for mistakes made by the bank and their unprofessional service providers.