unprofessional lacking product knowledge from FNB consultant (being wrongly informed/mislead)

<p>I went to see FNB consultant during this year @ Eersteriver branch to down scale from cheque account to smart account,due to the fact that the service fees where very costly as I at that time have been drawing unemployment funds. The consultant asked me to write a short note stating that I am unemployed and advised me that it will be automaticly done.Months went by I've been still charged the normal service fees. I then emailed myfnb bank explained them the same as above they responded by email there policy statement nonsense.I felt that I am not getting through to FNB at all. On the 24/05/2017 yesturday I contacted FNB customer service to advise them to cancel all my debit orders and to quote them the new banking details of my husband's account as no funds will be going into my FNB account, I was told by the consultant in customer service that my account is linked to there products and funds are to be available in the account if not i am going to pay heavy unpaid fees. Thereafter I asked to be put through to the device department where I have been mislead by another consultant by the name of Demi Cero I explained to her my situation she advised me that Fnb can do the smart account I need to go to into the bank and open that smart account. She explained that my cell phone device will be linked and that I can let them know that they can contact her and then everything will be set up I will not pay fees on the smart account and I'll be refunded for the 7months x R150 that I have paid in and start afresh with the contract.I asked her if she was sure she said to me that would be okay. I rushed through with my very sick grand son I've been taken care of, driving out of my area by taking the risk on a reserve tank, got to Fnb Zevenwacht the consult Leon said that I cannot do so he contacted Demi she mislead me, Leon handed the telephone over to me to speak to her ,she claimed that she tried to call me and could not get through to me because she consulted her supervisor and that transaction could no longer be done. I said that I was still at home after we have spoken my phones did not ring and no miss calls have been recorded on my phone she said maybe the problem trying to call me was a network problem immediately I could pick up that she was lying to cover herself. I just handed the phone to Leon, he advised me to log a complaint on there website I just left Fnb very frustrated with my sick grandson.</p>