UNPROFESSIONAL INCOMPETENCE FROM ALL FNB STAFF

Subject: Urgent Complaint – Unresolved Flexi Fixed Deposit Account and Missing Funds

Dear FNB Complaints Department,

I am writing to formally lodge a serious complaint regarding the unacceptable handling of my Flexi Fixed Deposit account. Despite my numerous efforts and full cooperation in providing all the required FICA documentation as requested, the account remains inactive and unresolved.

After completing all requested documentation, I was later informed that my daughter, would need to complete the FICA process instead, as the account was apparently in her name. This contradiction was frustrating, but we comp****. I was assured that the issue would be resolved and that the funds—currently in a suspense account following the account’s closure—would be returned to the deposit account promptly. This has not happened.

My daughter visited a branch in person and spent over two hours trying to sort this matter out, only to leave with no progress made. Shockingly, the only action taken by FNB staff was printing statements from a Capitec account not even fami**** to my daughter. I fail to understand how this is in any way relevant to the Flexi Fixed Deposit account in question.

I have now reached a point of extreme frustration. This is my money, and I have exhausted every reasonable avenue to recover it. I have comp**** with every instruction FNB has given me, yet my funds remain unaccounted for, and the account is still inactive. I am now left with no clear path forward, no explanations, and no accountability from FNB.

If this matter is not resolved immediately, I will have no option but to pursue legal action, including the possibility of opening a ******** case of theft. I demand a full written explanation of what has happened to my funds, why this matter has been so poorly handled, and an urgent resolution—either by reactivating the account and reinstating my funds, or by returning my savings to me directly.

Unsatisfied