Unprofessional FNB

Good day

Your lack of communication with a paying client is unacceptable. Is this the service deemed acceptable for a private client?

This complaint has been ongoing since the 18th of June

It is now 10 days with still no clear outcome on multiple failures of service

1. No followup made from FNB regarding the repairs on the claim 2. Poor customer service when YOUR approved service provider failed to complete the repairs in the necessary time 3. Failure to provide any consistent feedback with rude communication over the various platforms I.e FNB insurance telephonic line, email and FNB Secure Chat 4. Claim to submit a high priority complaint but only received 1 phone call from the complaints advisor and only after going to a public online platform 5. On receiving the vehicle, it is dirty inside, visible difference in paint colour on the panels as well as new damage to the passenger rear tyre bumper 6. Failure to provide a copy of the telephonic communication, despite the pre recorded message saying that it is available upon customer request

In the last 10 days you have failed to provide consistent productive updates on the above, let alone a phone call to discuss the way forward. Your call centre individuals make false promises to follow up and provide feedback and blatantly lie to customers

Please note that due to the above, I will be taking this matter up with the ombudsman

Regards