Unprofessional

In my Introduction From 21-09-2025 Till 27-09-2025 my business Account has been frozen because of split payment, reason being customer was having issues with his card and he was purchasing PPE from my company.in that case I sended invoice to FNB what ever,so like now I am so stuck because of fnb since we'll they are busy investigating with out even updating me interms of the incidennt not even one call from FNB consultant just to say solution is this and that.so now I can't pay company bill because of fnb. FNB is costing my company big time how ever they left me no choice I did not do this because I like it no.i will rather close this fnb Account because it's worth negative growth,more over please do send yr driver to come pick up the speedpoint and I don't want anything to do with you guys on a very serious note.i am not going to pretend to be jubilation consumer with FNB yet struggling to get my company Capital.so for the sake of peace yr investigation can proceed all i need is my company capital so I can do what is right for my company to grow as well.lastly I am looking forward to close down the Account,I will be expecting a driver anytime from now to pick up FNB speedpoint.