Unprofessional

URGENT: FNB 2-Year Case Delay (***NF) - Administrative Negligence Requires Immediate Refund

Bank: First National Bank (FNB) Case *** Date Case Opened: 2022

Summary of Failure:

I am formally escalating an unresolved case that has been demonstrably mismanaged by FNB for over two years.

1. Administrative Breakdown: After submitting all required documents in 2022, the case went silent. The bank later admitted the delay was due to the original case handlers leaving the bank—a severe internal failure in continuity and record management for which I, the client, should not be penalized.

2. Unacceptable Proposal: After two years of negligence, FNB proposed referring the matter to the SAPS for a ******** investigation. This is an inadequate and futile response, as the two-year delay caused by FNB has severely compromised the potential for a successful external investigation. 3. Demand for Accountability: FNB's internal administrative failure is the direct cause of this prolonged non-resolution and the resulting prejudice.

Required Resolution:

I demand that FNB immediately accept accountability for its negligence and process an immediate refund of the due amount. I require a substantive resolution and a clear timeline for the refund within 5 business days.

Failure to resolve this matter within the specified timeframe will result in immediate escalation to the Ombudsman for Banking Services.