UNPROFESSIONAL, DISGUSTING, APPALLING SERVICE FROM FNB CUSTOMER CARE CENTRE ***

I am disgusted and disappointed at the appalling service (if I can even call it that ) that I received at FNB customer call centre *** on Monday the 16th November. I spent over 5 HOURS on the call with I don't know how many people trying to get the details (name) of the company that deposits dividends into my account. Every time someone would say they can help me, the line would go dead. This happened for a good few hours. Eventually one guy from Premier says he can help me and puts me through to verification only to find out that my card that I received 4 days ago is cancelled. He asks me to request a new card and call back which I immediately do. When I call back, I ask the lady that answered to please transfer me to the guy I spoke to previously and even provide her with his name. She asks what I needed help with, I tell her. This woman then proceeds to tell me that she cannot access that information. That guy doesn't know what he is talking about as he only started working there last month and there is no way he can get those details for me. I say please put me through anyways, she refuses. Demands to speak to someone from the branch. The team leader gets on the line, explains to her that I need the name of the company. This woman then says she thought I needed the account details but okay, she will put me through. I get on the phone only to be through the verification process again and then the whole "I'll put you through someone that can help you dance" keeps going for over and hour until I give up. I then went to the team leader that was assistin me all along to tell her tthat I'm so fed up and I give up now. Her manager was nearby, asks what's going on. I relay My Woes AND she then emails some colleagues to try and assist. An hour ago they had not gotten back to her. I sent a complaint yesterday via the fnb online site. No one has contacted me. The level of unprofessional behaviour displayed over those hours!!! Speechless.