1 reviews | Active since Jan 2019
Unprofessional customer service
I reported an incorrect ATM deposit to a wrong account on the 28 July, they emailed a form , I filled it in and sent it back through email the very same day however they sent it back and said I should take it to the branch which I did on Saturday the 31st because I couldn’t take time off from work, now only yesterday after I calandra sent numerous email that I got a response that the wrong recipient withdrew my money and they can’t assist and referred me to small claims, what annoys me is the delay in investigating my query by not accepting an email , if it wasn’t for that senseless decision I would have my money back , they would have stopped the payment but I had to be put from pillar to post and now I’m left ****med by the person I don’t know, I will never recommend this bank to anyone and I’m considering closing my account ? I don’t think Keli was professional and everybody else they did not treat my case as urgent
- I am really disappointed in the manner you handled my query, you should have stopped the payment the minute I reported and started the investigation immediately but you refused the form which I emailed back to you the same day you sent me and told to submit to the branch of which it was of no use and a waste of my time and petrol to go there because the lady who assisted me was just as confused about my query, letitia calls me and instead of helping she had the nerve to argue about my submission date , bottom line you acted reluctantly and unprofessional and that’s why the incorrect recipient had ample time to withdraw my money, what annoys me is that I gave you her information therefore you have no excuse for not being able to stop the payment, I am left stranded and ****med and my bank failed to help me, I don’t accept your response nor any form of feedback, you have the account number where I transferred the money to why was it difficult to stop it and treat my query as priority instead of sending me from pillar to post, would you have acted the same way if I was a white person, this matter is the same as reporting ***** but you have a nerve to refer me to small claims, what kind of a bank area you, this is pure ************** because of the color of my skin, if it was a white person im certain I would have my money back, your response is annoying ?
- I am really disappointed in the manner you handled my query, you should have stopped the payment the minute I reported and started the investigation immediately but you refused the form which I emailed back to you the same day you sent me and told to submit to the branch of which it was of no use and a waste of my time and petrol to go there because the lady who assisted me was just as confused about my query, letitia calls me and instead of helping she had the nerve to argue about my submission date , bottom line you acted reluctantly and unprofessional and that’s why the incorrect recipient had ample time to withdraw my money, what annoys me is that I gave you her information therefore you have no excuse for not being able to stop the payment, I am left stranded and ****med and my bank failed to help me, I don’t accept your response nor any form of feedback, you have the account number where I transferred the money to why was it difficult to stop it and treat my query as priority instead of sending me from pillar to post, would you have acted the same way if I was a white person, this matter is the same as reporting ***** but you have a nerve to refer me to small claims, what kind of a bank area you, this is pure ************** because of the color of my skin, if it was a white person im certain I would have my money back, your response is annoying ?