UNPROFESSIONAL CUSTOMER SERVICE

<p>i have received a call from FNB Personal Loans today telling me about my outstanding account balance (which i am well aware of) - hence i have advised about my arrangements that are in place and i do pay promptly each month without fail - this is all supposed to be noted on the system but for some reason your staff ignore this and still harrass customers all the time - thereafter i receive an sms that my account has been handed over - waht nonsense is this???? when there are arrangements in place and this is being paid every month without fail! FNB should put more effort into training their staff properly how to deal with accounts and customer calls! My personal loan account has arrangements on and therefore cannot be handed over as i do pay every month - an account gets handed over ONLY when no payments are made!!!!!!! FNB - you guys really suck!</p> <p> </p>