NM
Ntema M
1 reviews | Active since Feb 2013
05 Jul 2019, 12:06
Unprofessional customer care service
I have been trying to resolve an issue regarding the exorbitant monthly value added service charges on my account -that are as expensive as my monthly account fee. I have been speaking to 5 different virtual consultants who keep ending my virtual conversation before im done without giving me an answer. This has been going on since 9am. Can someone call me to resolve this as I've already wasted 3 hours trying to get an answer from you. How can they end my call while I'm still chatting?
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FNB (First National Bank)'s replyOfficial
05 Jul 2019, 13:44Good day Ntema,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply05 Jul 2019, 13:44
Official
Good day Ntema,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***