Unprofessional & Confused Constance

Constance Mo***eng from FNB Non-Resident banking needs to be retrained. She is *********** and put my job in jeopardy by her failure to properly communicate with clients. She sent our client the wrong information, but was not willing to listen or admit that she had sent an alarming email to the wrong client, asking for documents from the wrong client. Doesn't FNB keep proper records of incoming payments?. Doesn't FNB with all their perceived diligence know the difference between two clients. This is a serious breach of trust and confidence from our part. Besides having to defend myself, i feel very let down by Constance Mo***eng for shouting at me without listening. You can listen to the call & judge for yourself how unprofessional she was.