Unprofessional Conduct

I am in a process of a home loan application and Patricia Thutlwane has been assigned to my application.

I am not happy with the service she has been providing and some of the comments that she made during some of our telephone conversations. The worse happened today when I realized that she blocked in coming calls from my cellphone number. I have forwarded the evidence to her manager Xanthi Johaar today (26 March 2024) at approximately 11:13.

Could you please assign someone that can assist me because I have urgent questions that I need to discuss with the FNB home loan sales consultant.