Unprofessional Conduct and Poor Client Engagement

I was contacted by someone claiming to be from FNB. The consultant identified herself as Lona Kweyama and called me from *** at approximately 08:51.

She had previously emailed me on 25 February requesting my three most recent payslips. I submitted the documents on 26 February.

During the call, her tone was rude and dismissive. She told me my profile is eligible. When I asked for clarification, she said she would list my account and that she does not have time to listen to me. She further accused me of making up stories because my payslip reflected payment into my Capitec account.

I explained that I have since changed banks and now receive my salary into my Discovery account. I informed her that this can be verified. She responded that it is not her job and ended the call.

This level of service is unacceptable. As a client, you expect professionalism, respect, and proper engagement. Instead, I was met with hostility and unfounded accusations.

I have escalated the matter and expect accountability. Clients should not be treated in this manner.