Unprofessional Branch Manager

I have been constantly emailing the branch manager regarding my ebucks points which was miscalculated in July. I got an email from Mabongi confirming my ebucks will be rewarded to me. Its now 4 months and nothing was done. I sent an email to Aaqidha Khan and she says I wont be getting my rewards. She is going back to square one. I sent all the proof to Mabongi and she confirmed it will be recalcuted which never was. I then forward the email<br> to Aaqidha and she responds and says she did not receive it. I also quoted the reference number which is 808962. Then I email Mabongi who initially dealt with my query and the email was sent on the 12/11/2015 and to date n no response. Mabongi is the most unprofessional person I came across who have an attitude problem. I am going to escalate a complaint to head office about the *********** staff that is working at the Springfield branch. Its clear they do not value their long standing clients.... I am also going to forward an official complaint to the ombudsman as I have gave fnb eniugh time to sort this out and I got an email to confirm this will be sorted but nothing done....