unprofessional behaviour y homeloans

your homeloans department is dissappointing me.the rate of unproffesionalism there is worse.im just so dissappointed.i did my application to switch my bond from standard bank to fnb.after a week i got an email from cornell boshof that the amount ive put on the i should change the amount.i explained that the app doesnt tate the 1650 000.00 instead it just add the zero's which makes the amount to be one billion.Mind you im communicating through the email as she didnt put his phone number. She never bother to call me back or else give me her no.i had to call the call center where i was sent from pillar to post until a guy by the name of thabo told ne that he is writing a request for my application to be captured again as i wouldn't be able to capture it on the app. guess what today Cornell sent an email with a new application form saying that he didn't received the request to capture the application.Noooo this is not on.