AL
Ana L
1 reviews | Active since Mar 2009
12 Aug 2022, 09:06
Unprofessional bank
My folks who have been clients of FNB for years received an sms stating their new card is ready for collection at the Malvern branch. Firstly we never got any call from card division asking where they wanted their card delivered and secondly why can`t it get couriered to their home like the other banks do. I enquired on your app this morning just to get told that once it`s been delivered to the branch it can`t be re-routed to another branch/address. If we can`t collect we must order another card.
That is absurd and totally unprofessional!!! How can you expect elderly folk to go into a ***** area risking their safety????
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Replies (3)AL
Ana L's updateReviewer Update
18 Aug 2022, 08:56Thanks will do so now as It`s a week tomorrow and we still busy with the Fica process on their accounts. They must actually move their money over to Nedbank where they have a personal banker and everything is processed smoothly.
AL
Ana L's update18 Aug 2022, 08:56
Reviewer Update
Thanks will do so now as It`s a week tomorrow and we still busy with the Fica process on their accounts. They must actually move their money over to Nedbank where they have a personal banker and everything is processed smoothly.
AL
Ana L's updateReviewer Update
26 Aug 2022, 07:35It`s 2 weeks today and the FICA process has been completed on their account but they still waiting for the card. This is after I posted a complaint imagine the time frame we looking at when there`s no complaint. SHOCKING SERVICE!!!!
AL
Ana L's update26 Aug 2022, 07:35
Reviewer Update
It`s 2 weeks today and the FICA process has been completed on their account but they still waiting for the card. This is after I posted a complaint imagine the time frame we looking at when there`s no complaint. SHOCKING SERVICE!!!!
AL
Ana L's updateReviewer Update
12 Sept 2022, 09:53All sorted now. Thank you.
AL
Ana L's update12 Sept 2022, 09:53
Reviewer Update
All sorted now. Thank you.