Hellopeter
Share Your Experience
LA
Luyanda A

1 reviews | Active since Apr 2018

16 Apr 2018, 20:33

Unprofessional Bank

My account has been frozen and no one has had courtesy to advise me why.

I was embarrased when I tried to buy groceries and the card wouldnt work, tried to withdraw to no avail until imade a call to the bank.

Consultant advised me they are unable to give me information and right now i am suffering reputational risk. Debit orders seem not to be going through

I Demand that my account be rectified immediately before before this goes on to social media.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Apr 2018, 09:43
Official

Hello Yandah ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

LA
Luyanda A's update17 Apr 2018, 20:36
Reviewer Update
My account has been frozen and no one has had courtesy to advise mewhy. I was embarrased when I tried to buy groceries and the card wouldnt work, tried to withdraw to no avail until imade a call to the bank. Consultant advised me they are unable to give me information and right now i am suffering reputational risk. Debit orders seem not to be going through I Demand that my account be rectified immediately before before this goes on to social media.