unprofessional arrogant representatives

<p>With the amount of advertising fnb does to get people to switch banks stating that the bank is user friendly and a better way to bank I decided to switch my account from standard bank to fnb. Worst mistake anyone could make.</p> <p>I left a message on the site to be called back and i was called back. The consultant went through the application and i was advised that i would receive an sms when my card was ready for collection and the branch closest to me. </p> <p>I was told i need to take my id and proof of residence to collect my card. </p> <p>I went to the branch today and was assisted by Samantha Moodley. My finger prints was unable to verify on there system. I was told that i need to go to home affairs and get my prints taken again. I was harrassed as to why i wanted to switch banks, if i had any issues with standard bank and i was plain down treated as though i am a *****ulant person with ulterior motives. I was questioned as to why my prints were not avail from home affairs. </p> <p>Out of fear i went to home affairs and my verification took 5mins. They gave me a certificate stating that the prints they have is valid and there was no need to do a new set. </p> <p>I then went back to the bank and saw the very same consultant. She then advised me that she couldnt deal with my stress as she was pregnant and i am upsetting her. I should come back on monday and speak to her manager. She refused to assist me even though my prints were now verified. </p> <p>Is this the way people are treated? </p> <p>Why advertise if customers are being treated with such disrespect. </p> <p>I intend on taking this matter forward and i will no longer require the services of a bank where customers are not being helped. </p> <p>Instead of advertising how fnb can help consumers they should help themselves in getting professional staff to represent there brand better. </p> <p>Fnb worst bank ever. </p> <p> </p> <p>I</p>