Unprofessional approach

I received a call today from your representative Sagwadi Shingwangwa regarding a debit order mandate. When I requested clarification on which specific debit order she was referencing, she stated "I cannot divulge" this information. I explained that in today's cybercrime environment, I cannot reasonably provide personal details to someone who refuses to specify the purpose of their call. Rather than addressing this legitimate security concern, she instructed me to call customer care myself—despite having initiated the call. This unprofessional approach not only creates security risks but also likely contributes to your numbers being flagged as spam. I expect better service standards from FNB representatives. Please address this matter appropriately.