Unprofessional and very unhelpful

<p>I visited fnb maponya mall with a query to have my cheque account removed from hold status. The consultant that assisted me informed that she was unable to assist as she could not get jold of the credit analyst. Now what she meant is that i should leave and come back another time. My question is why does fnb have one credit analyst as informed by the consultant who helped me. So if that credit analyst is awol it means i cannot get assistance. i am sitting at the branch now waiting for a reply to the email. </p>