Unprofessional and useless

I app**** for a savings acc on the 5th of January, everything was approved and went smooth. I phone back 2 weeks later which was yesterday after not yet receiving the card. I dealt with Mbali as she done my security checks she asked for my last 6 digits on my card, I said to her I don't have my purse with me I left it at home, we then continued. she said she can see that the card is active and in use where I then rep**** that I haven't even yet received the savings card she then said she will be cancelling the card and I agreed to it as I was going to reorder the savings card. She went ahead and cancelled my cheque account that is in use where my salary is paid into. I phoned back immediately to correct this error. I then spoke to another useful lady that said she will get hold of Mbali to contact me. I get an email from Mbali that was very unprofessional in the first place. according to her I never said anything about the savings account and I told her I am not in possession of my cheque card (I never said that). She then tells me to go to the branch to get a temp card until I get to hear from her manager, and I have also requested the recording. I still have had no feedback!