Unprofessional and terrible service

Selina Mohapi *** Fnb unsatisfied client

I lodged a *****ulent incident that took place on the 10.05.2025 by calling the fnb ***** department. I was given the reference number *** and informed to go to saps to open a case and wait for the investigation department to call me back.

The call never happened, so I called the call center to make enquiries five days later and was told to send the Saps case number to this email address *** which I did on the 16th May 2025. And waited for feedback still no correspondence from the bank.