Unprofessional and rude behaviours

At around 13:00pm today the 08May 2023 I Went to FNB Diamond Pavilion Mall in Kimberly.

I wanted to get the bank to sign and stamp the bank verification form.

The lady at the entrance said she wanted to see the form and after inspecting the form, she said she will help me after she has assisted two client first, however after 25min at the bank I went to her to asked her why did she not give me the ticket that shows what time I was at the bank etc. This was because I could see that she was running around on the floor and the two customers that were in front had already left the branch without being assisted.

She immediately asked Coreen to assist, Coreen asked for my ID card together with the form then she went at the back. She took 18min to be correct and came out saying the bank is not allowed to sign an verification of bank details forms.

They can only sign UIF Forms, this puzzled as I was in a meeting last week in JHB some guys went to Southgate Mall and came back with their forms signed and stamped. I was rushing to the airport to come to Kimberly hence I couldn’t get my form to be signed as well.

Coreen said, she has confirmed with the Regional Ops Manager ( Gertrude) who also confirmed that they are not allowed to a bank verification.

This clearly is disturbing as it shows that there’s different standards within the different FNB.

The second issue is that the black lady who said she was going to assist me from the inception should have indicated that they don’t do this anymore but instead she said I must seat down she will assist me.

Coreen couldn’t even respond to some of my questions and she was very rude and dismissive, she further said she also called the other branch and they also confirmed the same thing.