UNPROFESSIONAL AND PATHETIC SERVICE

I have called FNB to apply for a new loan, their phones are diverted Lifestyle Financial services. I fail to understand why FNB cant assist their own client than using unknown loan companies<br> <br> I then completed the application with Rebecca Langa who advised me that they are contracted to FNB. She asked me lot of information which I started to doubts as FNB have all my particulars on their system <br> <br> she have send me the quotation which I needed to signs and send it back, I have received the quotation it has FNB letter head but she have send it from her email email address not FNB address.<br> <br> I have emailed the quotation back yesterday, I have not received feedback to date. Who is lifestyle financial service. I have called them this morning trying to confirm if they have received my document. I was told that they will call me back at 12:00 and I should receive feedback by 16:00.i didn't receive a call and I have not received any feedback until now.<br> <br> This is unprofessional by a reputable company like FNB, Why contract to people who cant deliver to your clients? I have been FNB Client for years and I have never received such pathetic service.<br> <br> I am very disgusted with FNB