Unprofessional and lack of work ethics.

I’m am disgusted by the way I was treated by Sanalisiwe at FNB Century City. The lady in question lacks professionalism and work ethics. I walked in the branch as I had challenges with my Banking App. I wanted to do some transactions of which the App kept giving me an error message. The floor manager told me that I will have to contact the department, is not something that they can assist me with at the branch. He requested to wait my turn. I waited for more than 45min as the other clients were using the telephone. He then took me to one room to make a call in there. He dialled the number and I was told it’s the wrong department, I was given the number to contact. I asked Sanalisiwe to assist with making the call as it required the password. She told me I must dial the number she’ll come to assist with the password. She wasn’t keen to assist me, so she walked away to assist another client. I then asked the floor manager to assist as I was given a number to call, he did assist with no issues. As I was busy on the phone, Sanalisiwe asks one client to get in the room. I humbly asked the client to give me some privacy as personal information is currently being provided to other person on the line who was assisting me. The client walked out. As I was busy with the call, Sanalisiwe instructs the client to walk in and take a seat. I kept my cool, told the person on the line that my privacy is being invaded. I called the floor manager to address this issue as Sanalisiwe was also in the room continuing as if I wasn’t busy in that particular room. I expressed my dissatisfaction to the floor manager and to Sanalisiwe as well that her actions were totally unacceptable and inappropriate as she could see that I was busy on the phone, sharing personal banking details which could have been compromised. She didn’t show any remorse, as she “Sanalisiwe” stayed in the room while I was still on the phone. She intentionally didn’t display her name, as the name tag was worn incorrectly meaning the name part was inside her dress, the back part was showing. Kindly treat everyone with respect, kindness and dignity not only to your friends and family. As I saw how she interacted with one lady even addressing her as friend in Xhosa.