Unprofessional and evading the issue at hand

My FNB current account went into overdraft over the Easter Weekend, mostly due to debit orders going off. Due to the nature of my business, this has happened on numerous occasions over the past 20-odd years of me banking with FNB, and always without incident. I was therefore understandably surprised when none of my debit orders were honored this time. Additionally, I was charged almost R2000 (R138 per returned item).<br> <br> Upon inquiring with the Premier division as to why this has occurred, the response I received was : \Kindly note that you were charged the amount of R138.00 for each unpaid debit order as there was insufficient funds on your account to honor those debits"<br> <br> Despite numerous follow-up email requesting a proper explanation"